30 years experience.
2020 vision.
In today's dynamic hospitality landscape, even the most passionate operators can face challenges - from declining customer visits and stagnating revenue growth to the relentless demands of day-to-day operations.
An experienced, independent perspective can be the difference between surviving or thriving. At 30.20 Hospitality Insights, we've faced these challenges ourselves, and we know exactly what it takes to overcome them.
We bring an objective view, actionable strategies, and decades of industry experience to help your business achieve its true potential.
Core Services
Snapshot Venue Review
A rapid, independent assessment of your venue's operations. This concise report identifies key opportunities and pain points.
It's a one-off product with no ongoing commitment, and our analysis is limited only by the information you provide.
Events Management
We provide the expertise needed for end-to-end event management with wraparound support, including menu creation and on-site management.
Having delivered successful events for industry leaders like the AFL, Telstra, NAB, KPMG, Jetstar, and MLC, our proficiency in a fast-paced environment is second to none.
Profit Acceleration
An in-depth engagement focused on menu engineering, cost optimisation, service standards, marketing, and operational efficiencies to maximize profitability and quality.
Corporate Golf Events
With a passion for both golf and event management, Richard offers the perfect combination to expertly plan your next corporate golf day. Whether you're looking for a prestigious Sand Belt course to impress your valued clients and suppliers, or a more casual public course for a team-building event or a Christmas party with lunch, we can create a seamless and memorable experience for you.
Venue Planning - Set up for Success
Don't just open a venue—launch a thriving business.
We set you up for success with a meticulous business plan and expert budgeting, demystifying your financials and ensuring you have a clear roadmap.
We make sure you're not just prepared and poised for profitability.
Short-Term Management Solutions
Unexpected or planned senior management absences can disrupt operations and place a heavy burden on your team. Our solution is designed to provide immediate relief and seamless continuity.
We place a seasoned professional into a senior operational role to manage day-to-day business, allowing you to focus on your core operations with confidence, knowing everything is in expert hands.
Wraparound Remote Bookkeeping
Comprehensive financial management services tailored specifically for hospitality businesses.
Crisis Management
Optional expert guidance for venues facing critical challenges, with rapid intervention strategies to stabilize operations and rebuild profitability.
Richard Chatfield
Managing Director
With 30 years of hands-on hospitality experience, I bring a unique, independent perspective to your business.
Having owned and operated some of Victoria's most recognisable venues – pubs, live music venues, restaurants, cafes, and bars .
I have an unparalleled understanding of what makes a hospitality business truly succeed.
Unlike corporate consultancies, I am a publican at heart. My advice is grounded in lived experience, not theory.
I know what it takes to succeed on the floor and how to build a business that is both profitable and resilient.
Why Choose Us?
At 30.20 Hospitality Insights, we don't deliver cookie-cutter solutions – we deliver independent insights shaped by decades of first-hand operational experience.We provide unbiased assessments free from internal politics or preconceived notions in hospitality.Every recommendation is tailored to your specific business and designed to produce measurable results: increased foot traffic, improved margins, and stronger businesses.
Achievements
Showcasing our long-standing leadership in Victoria's hospitality industry.
Premium Italian Beer Pioneer
Among the first Melbourne bars to bring premium Italian beer Peroni Nastro Azzurro to market, demonstrating early trend awareness.
Leader in the Back To Your Local campaign
Uniting the hospitality, pub, and live entertainment industries to reconnect Australians with their local pubs.
Our Testimonials
Luke Darcy
Aleda Collective
"In hospitality, you hear a lot of noise, and frankly, a lot of unproven theories. But when you get someone like Richard Chatfield in your corner, you know you're dealing with the real deal. Richard isn't just a consultant; he's a true publican. He's lived and breathed every facet of this industry for over 30 years – from pulling beers in a bustling pub to running live music venues, from the grind of a busy café to the buzz of a top restaurant. That kind of hands-on experience, that genuine understanding of the daily challenges, is absolutely priceless.
What sets Richard apart is his independent perspective. He's not bogged down by corporate red tape or textbook solutions. He gets in there, gives you an honest, clear snapshot of exactly where your business is at, and then offers practical, no-nonsense advice on how to genuinely grow your profits and get more feet through the door. If you're a hospitality owner or manager in Melbourne looking for clear-headed, experienced guidance – someone who speaks your language and actually understands what it takes to succeed on the floor, not just on a spreadsheet – then you absolutely need to talk to Richard. He's a game-changer for venues looking for that extra edge."
Anthony Jacobs
Barmah Park Restaurant and Cellar Door
"Richard from Hospitality Insights provided invaluable support, modernising our financial reporting and streamlining our systems. By expertly integrating our POS, Xero, and payroll, he took immense pressure off both myself and our management team.
What truly set his service apart was his willingness to step in and manage the venue for a month during my venue manager's annual leave. This was an incredible and flexible solution for our business.
Richard's knowledge and understanding of the industry are exceptional, and his ability to communicate effectively with people at all levels truly sets him apart from many hospitality operators."